My Story

The Bridge Between Technology and People

I started my journey by graduating in Information Technology specializing in programming, then discovered my true passion in bridging the gap between complex technology and the end user.

I worked in leading Saudi and Egyptian companies, where I developed my capabilities in data management, customer support, and process optimization to achieve tangible results.

Technical Expert

Advanced skills in programming and data management

Business Analyst

Transforming data into strategic decisions

Customer Success Specialist

Ensuring customer satisfaction and increasing retention

Work Experience

Customer Success Associate

Rekaz July 2025 - Sep 2025 Riyadh, Saudi Arabia · Remote
  • Supported 100+ customers using CRM and booking systems
  • Improved system adoption rate by 20%
  • Onboarding sessions increased activation efficiency by 30%
  • Multi-channel support with 90% first contact resolution rate
Customer Success CRM Support

Data Entry Specialist & Digital Marketing

DAXUEN May 2025 - July 2025 Covent Garden, London · Remote
  • Researched 2500+ fashion products and identified suppliers
  • SEO-optimized product descriptions improved conversions by 18%
  • Uploaded and optimized 150+ product listings
  • Increased website traffic and sales by 25%
E-commerce SEO Data Research

Product Onboarding Specialist

Rewaa July 2024 - February 2025 Riyadh, Saudi Arabia · Hybrid
  • Migrated and verified inventory data for 500+ customers with 99% accuracy
  • Workflow improvements reduced setup time by 25%
  • Excellent customer support via email, chat, and phone
  • Improved user experience and customer satisfaction
Product Onboarding Data Migration Customer Support

Data Entry Specialist

Union Courier July 2023 - May 2024 Cairo, Egypt · On-site
  • Entered and verified 1000+ records weekly with 99% accuracy
  • Auditing and improvements reduced errors by 15%
  • Trained new team members on data entry systems
  • Improved workflow and increased productivity
Data Entry Data Accuracy Training

My Skills

Technical Skills

Microsoft Excel 95%
SQL 85%
Python 80%
HTML/CSS/JS 75%

Platforms & Tools

Shopify CRM Platforms SaaS Platforms Google Analytics SEO Tools Data Analysis

Soft Skills

Communication Problem Solving Time Management Team Collaboration Customer Support Training & Coaching

Projects & Achievements

Supported 100+ Customers

Successfully supported and developed the experience of more than 100 customers using advanced CRM systems

20% improvement 90% satisfaction

Migrated Data for 500+ Customers

Managed and verified inventory data migration for more than 500 customers with 99% accuracy

99% accuracy 25% time saved

E-commerce Sales Improvement

Researched and optimized 2500+ products leading to a 25% increase in sales

25% increase optimized SEO

Certificates & Awards

Foundations: Data, Data, Everywhere

Google

أبريل 2025

Digital Marketing Fundamentals

Google

يوليو 2022

Career Essentials in Generative AI

Microsoft

أغسطس 2025

Top Achievement Award

For Outstanding Performance

Customer Success Results

Resume

Download my professional resume

AVAILABLE FOR WORK

IT SPECIALIST & DIGITAL MARKETING EXPERT

Customer Success & Data Management Professional with proven track record

500+ Customers
99% Accuracy
30% Efficiency

CORE EXPERTISE

Specialized skills and technologies

Data Management

Microsoft Excel (95%), SQL (85%), Python (80%), Data Analytics, Process Optimization

Customer Success

Customer Support, CRM Platforms, Product Onboarding, Client Relations, Problem Solving

Digital Marketing

Google Digital Marketing, Data Analytics, Campaign Management, Performance Tracking

Web Development

HTML/CSS/JS (75%), Frontend Development, Responsive Design, UI/UX Implementation

RESUME PREVIEW

PDF FORMAT

Montaser Hamdy

IT Specialist & Digital Marketing Expert

Professional Summary

IT Specialist and Digital Marketing Expert with extensive experience in customer success, data management, and process optimization
Proven track record of supporting 500+ customers with 99% data accuracy
Improved operational efficiency by 30% through strategic process improvements

Technical Skills

Data Management: Microsoft Excel (95%), SQL (85%), Python (80%)
Web Development: HTML/CSS/JavaScript (75%), Responsive Design
Digital Marketing: Google Analytics, Campaign Management, SEO
Customer Success: CRM Platforms, Product Onboarding, Support Systems

Professional Experience

Product Onboarding Specialist at Rewaa - Customer onboarding and support
Customer Success Specialist at Rekaz - Client relations and problem solving
Data Entry & Digital Marketing at DAXUEN - Data management and marketing
Data Entry Specialist at Union Courier - Data processing and accuracy

Education & Certifications

Information Technology specialization in programming
Google: Foundations: Data, Data, Everywhere - Data Analytics
Google: Digital Marketing Fundamentals
Microsoft: Career Essentials in Generative AI

Key Achievements

Supported 500+ customers with exceptional service quality
Achieved 99% data accuracy rate in all operations
Improved operational efficiency by 30%
Received Top Achievement Award for outstanding performance

Contact Me

Get in touch