Hi, I'm
Montaser
IT Specialist & Digital Marketing Expert
I combine technical expertise in programming and data management with practical experience in customer success and process optimization. Passionate about turning challenges into effective and measurable solutions.
A programmer is someone who turns ideas into instructions, instructions into programs, and programs into tools capable of shaping the world around us: a small game that entertains you, a website that connects millions of people, an app that simplifies your daily life details, and artificial intelligence that can learn, choose, and innovate.
My Story
The Bridge Between Technology and People
I started my journey by graduating in Information Technology specializing in programming, then discovered my true passion in bridging the gap between complex technology and the end user.
I worked in leading Saudi and Egyptian companies, where I developed my capabilities in data management, customer support, and process optimization to achieve tangible results.
Technical Expert
Advanced skills in programming and data management
Business Analyst
Transforming data into strategic decisions
Customer Success Specialist
Ensuring customer satisfaction and increasing retention
Photo Gallery
Moments from my professional journey with Rewaa team
Rewaa Team
The outstanding Rewaa team
Customer Onboarding Team
Customer onboarding team at Rewaa
Experience Certificate
Experience Certificate - Rewaa
Salary Increment Letter
Salary Increment Letter
Montaser Hamdy
Personal photo
Appreciation Moment
Recognition from the team
Work Experience
Customer Success Specialist
Twerlo April 2026 - Present Riyadh, SAR · Remote- Managed WhatsApp Business API operations, including creating and optimizing message templates (Marketing, Utility, Authentication).
- Executed targeted campaigns and monitored performance metrics to improve engagement and conversion rates.
- Handled customer segmentation and ensured compliance with messaging policies and quality standards.
- Utilized automation tools (chatbots, rules, quick replies) to enhance response time and operational efficiency.
- Monitored quality rating, messaging limits, and customer satisfaction metrics (CSAT) to improve overall customer experience.
Customer Success Associate
Rekaz July 2025 - Sep 2025 Riyadh, SAR · Remote- Provided multi-channel support to 100+ customers via chat, email, and phone, achieving 90% first contact resolution.
- Conducted onboarding sessions, improving system adoption rate by 20% and activation efficiency by 30%.
- Identified customer pain points and collaborated with internal teams to implement solutions enhancing user satisfaction.
Data Entry Specialist & Digital Marketing
DAXUEN May 2025 - July 2025 London · Remote- Conducted market research on 2,500+ fashion products and sourced reliable suppliers, aligning inventory with brand identity.
- Created SEO-optimized product descriptions, boosting organic traffic and improving conversion rates by 18%.
- Uploaded and optimized 150+ product listings across Shopify and Pinterest, increasing website traffic and sales by 25%.
- Collaborated with creative and marketing teams to ensure consistent brand messaging and engaging content.
Product Onboarding Specialist
Rewaa Jul 2024 - Feb 2025 Riyadh, SAR · Hybrid- Migrated and verified inventory data for 500+ customers with 99% accuracy, ensuring smooth onboarding.
- Streamlined workflow processes, reducing setup time by 25% and improving operational efficiency.
- Delivered exceptional customer support via email, chat, and phone, increasing customer satisfaction and engagement.
- Collaborated with internal teams to troubleshoot complex cases and enhance overall user experience.
Data Entry Specialist
Union Courier Jul 2023 - May 2024 Cairo, Egypt · On-site- Entered and verified 1,000+ records weekly with 99% accuracy, maintaining data integrity and compliance with company standards.
- Conducted audits and implemented workflow improvements, reducing errors by 15% and increasing productivity.
- Trained and supported new team members on data entry systems, improving team efficiency and performance.
My Skills
Technical Skills
Platforms & Tools
Soft Skills
Projects & Achievements
Supported 100+ Customers
Successfully supported and developed the experience of more than 100 customers using advanced CRM systems
Migrated Data for 500+ Customers
Managed and verified inventory data migration for more than 500 customers with 99% accuracy
E-commerce Sales Improvement
Researched and optimized 2500+ products leading to a 25% increase in sales
Certificates & Awards
Foundations: Data, Data, Everywhere
أبريل 2025
Digital Marketing Fundamentals
يوليو 2022
Career Essentials in Generative AI
Microsoft
أغسطس 2025
Top Achievement Award
For Outstanding Performance
Customer Success Results
Resume
Download my professional resume
IT SPECIALIST & DIGITAL MARKETING EXPERT
Customer Success & Data Management Professional with proven track record
CORE EXPERTISE
Specialized skills and technologies
Data Management
Microsoft Excel (95%), SQL (85%), Python (80%), Data Analytics, Process Optimization
Customer Success
Customer Support, CRM Platforms, Product Onboarding, Client Relations, Problem Solving
Digital Marketing
Google Digital Marketing, Data Analytics, Campaign Management, Performance Tracking
Web Development
HTML/CSS/JS (75%), Frontend Development, Responsive Design, UI/UX Implementation
RESUME PREVIEW
Montaser Hamdy
IT Specialist & Digital Marketing Expert